Frequently Asked Questions - Important Information about your Rental.
At Future Rentals we understand that when renting a vehicle even frequent hirers may have questions about among other things the services available, mutual obligations and costs. To help answer these questions we have listed and provided answers to a number of the more frequently asked ones. The terms and conditions of the rental agreement will always take precedence and the answers detailed here may not apply in all circumstances.
What documents will I require when renting the vehicle?
Credit/charge card and/or purchase order or pre paid voucher. You will also need your drivers licence and at least two other forms of identity (passport, work ID, Medicare card, utility invoice in your name for the same address as on your licence, etc)
How can I guarantee a specific color?
The colour of the vehicle is based upon availability. Upon arrival advise the counter representative of your preference. If available we will be happy to accommodate your preference.
How can I guarantee the make and model of the car I prefer?
Our make and model are based upon availability. Upon arrival advise the Future Rentals representative of your preference. If available we will be happy to accommodate your preference.
Can I pay cash?
Yes, Future Rentals will require a cash bond in addition to the payment of the rental charges, which will be based on the length of rental and type of vehicle rented. You will also be required to complete a cash qualification form before the rental can take place. Future Rentals reserves the right to refuse cash rentals.
When do I get my cash bond back?
At the end of the rental when all the charges have been settled we will request our head office to refund your bond.
What ID will I need to bring with me?
As much as possible. We will require a drivers licence and any other photo ID you can provide will be helpful (passport is especially good). If you have a bill addressed to you at home (telephone, power company etc) that may also assist. Also, if you have any discounts, vouchers, or corporate/government identification they must be presented upon arrival.
Can I remove the seats from a minivan?
Seats cannot be removed from a minivan or any other vehicle.
What is a premium location fee?
The premium location fee (PLF) applies to all Rentals collected from any of our Airport Locations.
Will Future Rentals deliver and collect the car?
Yes, usually for no charge, this can be arranged when making your booking certain conditions apply. Subject to peak seasons and time of day staff availability.
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Will Future Rentals deliver and collect the car?
Yes, usually for no charge, this can be arranged when making your booking certain conditions apply. Subject to peak seasons and time of day staff availability.
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3. RENTAL LENGTH AND EXTENSION
How do I extend my rental and will it change my rate?
To extend your rental, you must contact the location where the car was rented. Any changes in your rental may change the rate. Please call +61 3 5221 0100 to find out more. Subject to availability.
What is the minimum amount of days I can rent the car for?
Rentals are charged on a 24-hour basis. A 59-minute grace period applies to most rentals after which additional hours or days will be charged.
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4. MINIMUM AGE
What is the minimum rental age?
Twenty-one, however drivers below twenty-five are required to pay a surcharge
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5. ADDITIONAL DRIVERS
Can I let other people drive the vehicle?
Yes, when they have presented their drivers licence to a Future Rentals office and we have noted them on the Rental Agreement. If you let them drive before Future Rentals approves them they are uninsured.
Is there an additional cost for extra drivers?
No, except where the additional driver is under 25 years of age when the young drivers surcharge will apply.
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6. FUEL & REFUELING
Do I have to return the vehicle full of fuel?
No. When you pick up your rental car, it will contain a full tank of fuel. For your convenience you can prepay for a full tank of fuel at the start of your rental. Although there is no refund for unused fuel, it will save you time and hassle of filling it up on your return.
How much do you charge for fuel?
We do not charge for fuel however we do have a refuelling service for which we make a charge. The rate per litre for this service varies depending on the retail cost of fuel in the city where the vehicle is returned.
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7. SECURITY BOND
What is a security bond?
A security bond is a pre - authorisation to your credit card that is used as a form of protection by Future Rentals whilst you are renting a vehicle.
How does a security bond work?
When you collect your vehicle a pre -authorisation will be made on your credit card for the bond amount as a security measure by Future Rentals.
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8. SATELITE NAVIGATION
Can we hire a satelite Navigation?
Satelite Navigation or SATNAV can be hired at a rate of $5.50 per day. Only at available at specific locations and are subject to availability.
My SATNAV won't turn on?
If you are having trouble turning on your SATNAV please make sure that the power cord is plugged into the cigarette lighter of your vehicle and then press the reset button which is located in a pin size hole at the base of unit next to the memory card. If you still are having problems with the unit, please get in contact with the location that you hired it from for further instructions.
If I miss a turn will the SATNAV tell me to turn around?
The SATNAV will recaculate the next best option, by choosing the quickest and shortest routes, within seconds of missing an exit.
When I leave the vehicle where do I place the SATNAV?
SATNAV's are very expensive, and when hired, they become the hirers responsibility. Therefore, they should not be left unattended or be able to be seen in your rental vehicle. To better avoid it being stolen it should be kept in a secure location at all times.
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9. TRAFFIC INFRINGMENTS
Future Rentals charges an administration fee of $55 to pass on traffic infringements to the hirer of the vehicle at the time of the infringement. The administration fee is charged to the hirer's credit/charge card without notice and notification is sent to the hirer at the home/business address provided at the time of rental.
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10. LEFT/LOST PROPERTY
Future Rentals makes every attempt but accepts no obligation or resonsibility to recover and return to the owner items left in its vehicle or on its premises. Any costs in recovery or return of items will be passed on to or be the responsiblity of the property's owner.
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11. CHILD SEATS
Does Future Rentals supply and fit child seats?
Future Rentals can provide baby, child and booster seats for a small daily fee. Unfortunately Future Rentals is unable to fit these for customers.
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12. REFUNDS
If I return the vehicle before the due back date can I get a refund?
Future Rentals has a no refund policy.
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13. ACCIDENTS
What happens if I am involved in an accident?
You should report the accident to Future Rentals as soon as possible and certainly within 24 hours. Make sure that you get all the details of any third parties, witnesses and police that attend at the scene. Do not admit liability. If the Future Rentals vehicle is not drivable and the police arrange for it to be towed make sure you get the name and contact telephone number of the tow truck company and if possible the registration number of the tow truck. As a general rule get as many details as you can and contact Future Rentals immediately.
If I lock my keys in the car am I covered by roadside assistance?
No, Roadside Assistance does not cover non-mechanical defects such as, lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. If the roadside assistance is called out due to because of your negligence, the $46 cost for the call out fee and an administration fee of $22 will be charged.
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14. Optional Damage Liability Cover
What if I decline the damage liability reduction options?
If you choose not to purchase any Liability reduction options then you will be liable for the full cost of the excess that is applicable on your rental.
Won't my credit card cover it?
Some credit card companies offer protection if you present their card at the time of rental. Renters should examine closely the terms of this coverage as the protection is often supplemental and certain limitations or restrictions may apply.
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15. AREA OF USE
Can I take the vehicle anywhere?
You will be asked at the time of rental where you intend using the vehicle. Generally the vehicle may not be driven into Western Australia (except when rented in Perth when the area of use is limited to no further north than Carnarvon or east than Kalgoorlie) or Northern Territory nor on unsealed roads or above the snow line in winter.
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16. BREAKDOWNS
What happens if the vehicle breaks down?
All Future Rentals vehicles are covered by 24-hour roadside assistance. The details of who to contact in the event of a breakdown are written on the key tag.
What happens if I get a flat tyre?
Future Rentals vehicles are all provided with a spare tyre and hirers are expected to change flat tyres. If they wish to use the roadside assistance service the charges will be passed on to them.
What happens if I lose the keys or lock them in the car?
If you lock your keys in the car you will need to call roadside assistance so they can come out and unlock the car. The roadside assistance charges will be passed on to the hirer.
If you lose the keys, Future Rentals will provide a replacement key. The delivery time will depend on location and a fee will be charged.
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17. TOLL ROADS
Are there many toll roads in Australia?
There are toll roads in many cities of Australia. They are all clearly signed and are operated by a number of organisations including State Government and private companies. Some toll roads do not operate manned toll booths (e.g. Citylink in Melbourne & Sydney Cross City Tunnel).
Future Rentals has various products that may alleviate the need for hirers to pay toll fees and our rental counter staff are happy to explain these. It is the hirers' responsibility to ensure that if using a toll road the correct toll is paid. Future Rentals is able to retrospectively to pay road tolls for its customers.
Should Future Rentals recieve an infringment notice from a toll road operator it will be paid by Future Rentals and the cost together with an administration fee of $22.00 will be passed on to the hirer of the vehicle at the time of the infringement.
Can we purchase prepaid Toll passes?
Future Rentals has negotiated with a Toll Road Pass supplier to make available at selected rental counters electronic tolling devices (Toll Road Passes). These are available at a very competitive daily rate and can be used to pay tolls on all toll roads in Australia.
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18. DRIVE SAFELY
We remind our overseas customers that Australians drive on the left hand side of the road and that wearing seatbelts for the driver and all passengers is compulsory. Distances between destinations can be vast and Future Rentals recommends that you change driver or take a break every 2 hours.
Be careful of animals on the road in particular in country and remote areas from dusk onwards. Speed limits apply on all Australian roads and are well sign-posted.
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19. HIGHWAY HELPERS
For complete peace of mind Future Rentals is able to offer all its hirers a comprehensive protection package for those unforeseen events that can ruin a business trip or holiday. Whether it is getting someone to change a tyre for you on the motorway after a puncture or replacing lost keys the Highway Helpers service provides these and many other services for only a small daily fee.
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20. STREET DIRECTORIES
Future Rentals provides street directories at most locations (a fee may apply) however it cannot guarantee supply.
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FURTHER QUESTIONS
If you have any further questions that are not answered on this page, please contact our central reservations department on:
International: +61 3 5221 0100
Email: sales@future rentalsrentals.com.au